Having trouble getting in touch with us? Read our “Tips for Quick Customer Service” on the contact page.

If you have questions about when your order will ship, PLEASE refer to the dates listed below or to your receipt. We update the homepage frequently and do our very best to stick to those shipping dates. If we know your order will ship late, you will be notified via email.

EVENTS

Upcoming events

Turnaround time for orders placed in person at a show

  • Orders placed at the 2015 AKC National Agility Championship will ship by May 15. Collages may take up to 2 weeks longer.
  • Order placed at the 2015 USASA National Specialty will ship by May 30. Collages may take up to 2 weeks longer.

Turnaround time for orders placed online through the website or via phone

  • Web orders placed between January 20 and February 13 will ship by March 15. Collages may take up to 2 weeks longer.
  • Web orders placed between February 14 and March 8 will ship by March 31. Collages may take up to 2 weeks longer.
  • Web orders placed between March 9 and March 31 will ship by May 15. Collages may take up to 2 weeks longer.
  • Web orders placed between April 1 and April 17 will ship by May 30. Collages may take up to 2 weeks longer.
  • Web orders placed between April 18 and May 1 will ship by June 15. Collages may take up to 2 weeks longer.

Deadlines and other important information:

Please be assured that your order is in process and will ship as soon as possible. The dates listed above are shipping dates, not delivery dates. Please wait to contact us about a potentially missing order until two weeks from the expected shipping date.

If you receive your order and there is a problem with it, please contact GreatDanePhotos within two (2) weeks of receipt so that the issue can be addressed.

To view and purchase photos that are no longer available on the website, please use the Archived Photo Request.